Collection: Shipping Policy New
Shipping Policy
1. Order Status & Processing
Order Policy
All orders are processed between 8am and 5pm EST. Weekends and holidays are excluded.
Orders placed before 2 PM EST, Monday – Friday, typically ship same day.
Items ordered together may ship separately, unless requested otherwise.
Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.
Cancellation Policy
TwoTrees 3D Store fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below.
Please also refer to “Refused Shipment Policy.”
2. Order Status & Delivery
Shipping Options
Packages will be shipping from US warehouse, EU Warehouse, AU Warehouse, CA Warehouse or CN Warehouse. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time
Note:
All products will be shipped locally from overseas warehouses with priority. Shipping from China when the item is out of stock in overseas warehouse
Shipping Rate
| Shipping Rate | Shipping Fees |
|---|---|
| Standard Internation | Free |
| Economy Internation | $9.99 |
| Express Internation | $19.99 |
United State
EUR Country:
Germany，Belgium，Luxembourg, Slovakia, czech republic, Hungary, Austria, Netherlands, Denmark, France, Ireland, Italy, Poland, slovenia, Spain, Finland, latvia, Lithuania, Sweden, Bulgaria, Estonia, Greece, monaco, Portugal, Romania, croatia, Malta, Cyprus
| Shipped From | Item | Processing Time | Shipping Time |
|---|---|---|---|
| US Warehouse | Laser Engraver | 1 Business Day | 3-5 Business Days |
| US Warehouse | FDM 3D Printers | 1 Business Day | 3-5 Business Days |
| US Warehouse | CNC Machine | 1 Business Day | 3-5 Business Days |
| US Warehouse | Accessories | 1 Business Day | 3-5 Business Days |
| US Warehouse | Filament | 1 Business Day | 3-5 Business Days |
| China Warehouse | Accessories | 1 Business Day | 3-5 Business Days |
Other Country:
Andorra, Iceland, Liechtenstein, macedonia, Norway, Switzerland, Ukraine, vatican, san marino, Kazakhstan, Türkiye, U.K. etc.
| Shipped From | Item | Processing Time | Shipping Time | Shipping fees |
|---|---|---|---|---|
| China Warehouse | All Twotrees' items | 1 Business Day | 5-15 Business Days | Charged according to the distance |
Note:
*Delivery Time= Processing Time + Shipping Time
Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team service@twotrees3dofficial.com.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive half of my order?
A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.
Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
